- CAC
- Customer acquisition cost. State the acquisition costs, eligible new customers, and period included.
- LTV
- Customer lifetime value. A model that depends on retention and margin assumptions, not a known fact for a new product.
- AOV
- Average order value. Revenue on the stated basis divided by orders in the same period.
- Churn
- Loss of eligible customers or revenue over a defined period. State which measure and denominator you use.
- Conversion rate
- Eligible completions divided by eligible opportunities for the same action and window.
- Attribution
- A rule for assigning observed credit to touchpoints. It does not by itself prove incremental impact.
- ROAS
- Attributed advertising revenue divided by ad spending. It excludes many costs and is not profit.
- Contribution margin
- Net sales less variable costs, expressed as money or a percentage on a stated basis.
- Positioning
- The context that helps a particular customer understand why a relevant difference matters against an alternative.
- Segmentation
- Grouping customers by differences that matter to needs, access, decisions, or delivery.
- ICP
- Ideal customer profile. An explicit hypothesis about customers the offer can serve well and reach sustainably.
- Activation
- An eligible customer reaching the product’s defined first useful result.
- Retention
- Eligible customers returning for useful value over a meaningful interval.
- NPS
- Net Promoter Score. A recommendation-intent survey measure that should not replace task success or actual referrals.
- Lead
- A potential buyer or relevant contact. A lead is not automatically a qualified opportunity.
- Opportunity
- A potential sale with recorded fit, need, buying process, and next action.
- Funnel
- A sequence of eligible steps. Reliable funnel rates require compatible, matched observations.
- Growth loop
- A repeatable mechanism in which delivered value helps generate the inputs for another cycle.
- Beachhead market
- A specific initial audience chosen for relevance, access, and delivery fit.
- Search intent
- The task or decision behind a search, which should determine the useful page and next action.
- Value proposition
- A concise explanation of the useful change a customer can expect and why it is credible.
- Payback period
- Time for contribution from acquired customers to recover the defined acquisition cost.