EXPLORE THE ACADEMY
LEVEL 6 · CURRICULUM PREVIEW
Customer Growth
Help customers reach value, return when it matters, and recommend a useful experience.
53ActivationDefine the first useful result for a suitable customer.54OnboardingRemove the demonstrated obstacle between starting and value.55RetentionCompare eligible cohorts over a natural return interval.56Customer ExperienceDesign useful recovery and an experience worth recommending.57ReferralsMake a relevant introduction useful to the recipient.58ReviewsCollect permissioned accounts with context and limitations.59ExpansionOffer a related benefit after the original value is delivered.
Customer Growth System
- Activation event and onboarding
- Return eligibility and churn signals
- Feedback and correction loop
- Referral and testimonial process
- Relevant expansion opportunities